Factors that contribute to employee turnover in the health sector: a case of Bawku West District, Upper East Region.
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Date
2018-11
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KNUST
Abstract
This study was aimed at ascertaining the factors that contribute to employee turnover in the health sector among health employees in Bawku West District in the Upper East Region of Ghana. The study adopted the quantitative research approach where data gathered from health workers were quantified. The survey research method was also adopted with health workers responding to survey questionnaires. The target population was employees working at the Zebilla Hospital and the Binaba Health Centre respectively in the Bawku West District in the Upper East Region of Ghana. Doctors, nurses, senior professionals, cleaners and other health workers were selected for the study. The other health workers included finance officers, human resource personnel, nurse managers, biomedical scientists. The cluster and purposive sampling techniques were used to select seventy two (72) participants from the population. Primary and secondary data were gathered. The primary data was solicited by using questionnaire. Descriptive quantitative analysis using frequencies, means, standard deviations and percentages were used in analysing the data.
The results of the study indicated that the Zebilla Hospital and the Binaba Health Centre of the Bawku West District in the Upper East Region have staff shortage. Employees were experiencing high turnover intentions. Turnover was found to result mainly from internal conditions rather than external factors. Moreover, it was revealed that, turnover decreases performance, demoralises the remaining employees and increases organisational cost. The study recommended that, to ensure high employee retention rate, the Ghnana Health Service (GHS) of the region must institute incentive and retention packages and other conditions of service to attract these staff to stay and work in the district and the region at large.
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A Thesis Submitted In Partial Fulfilment Of The Requirements For The Award Of Master Of Public Administration.