An Assessment of Perception and Satisfaction of Foreign Students on the Quality of Education in KNUST: A Case Study of Nigerian Undergraduate Students in Kwame Nkrumah University of Science and Technology.

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August 2016
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The study observes an assessment of perception and satisfaction of foreign students on the quality of education in KNUST. The research was necessitated because of the problem of very little research being done to know whether foreign students have a good perception about the quality of education they are experiencing in Ghana and whether they are satisfied. 300 structured questionnaires were conveniently distributed to Nigerian Students located at Brunei, Sun City, Crystal Rose and Gaza hall. Respondents were selected due to their willingness to participate in the survey. 240 responses (representing 80% response rate) were retrieved and analyzed quantitatively using SPSS. The Multiple Linear Regression (MLR) was the main analytical technique used in deriving the findings from the research. Findings from the research indicated that the socio-politico conditions, recommendations and referrals and academic grounds were the main reasons why Nigerians students would choose to study at KNUST. Their main challenges were language barrier, stereotype and prejudice and unfair charges in rent, food and non-food items. On the dimensions of the quality of education, the perception on the quality of lecturers and student engagement with learning were found to be moderate. Quality of lecturers and student engagement with learning positively and significantly influence the level of students’ satisfaction. Thus, it was recommended that quality of lecturers should be improved and the academic environment should be open with manageable class sizes to improve students’ engagement with learning at the lecture hall. The student council should also organise programs that will help integrate both the local and foreign students.
A thesis submitted to the Department of Marketing and Corporate Strategy Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the award of Masters Degree in Business Administration (Marketing Option),