Effect of organisational re-engineering on employees performance : Case study of Toyota Ghana Limited.

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AUGUST, 2016
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The automobile industry in Ghana has undergone tremendous change over the years as a result of competition among the players. Companies are constantly putting strategies in place in order to satisfy customers by the adoption of Business Process Re-engineering. The study focused on investigating into organizational re-engineering and its effects on employees’ performance. The population of the study comprised of employees at Toyota Ghana Limited. The study collected data using questionnaires and interview guide. The study adopted purposive sampling technique in selecting respondents. The study adopted regression analysis to establish the relationship between Business process re-engineering and performance. Descriptive analysis was also used to give explanations to the analysis. The study was conducted on a total of 55 employees and a 100% response rate was recorded. The study found that, information technology, special service tool, achieving 100% super liability rate, provision of spare parts to meet schedule, changes in organizational strategy, effective training of staff and a conducive work place culture were re-engineering efforts being practiced at Toyota Ghana Limited. Employees are also in full support of re-engineering efforts of Toyota to enhance their performance in the areas of skill upgrading, team work, good working environment and design of work. However, longer training period, frequent information technology failures, staff adaptation, unavailability of team members, constantly reminding employees and to maintain high standard are some challenges confronting Re-engineering efforts of Toyota Ghana Limited. The study recommended periodic rating and staff assessment, continuous evaluation of work processes, technology maintenance and effective brainstorming as strategies to improve re-engineering that Toyota embarks on to enhance employee performance .
A thesis Submitted to the Department of Marketing and Corporate Strategy, Kwame Nkrumah University of Science and Technology (KNUST), in partial fulfillment of the requirement for the degree of Masters of Business Administration (Strategic Management and Consulting Option) (Faculty of Art and Humanities, School of Business).