Assessing the impact of business development service providers on the performance of micro and small enterprises in Mampong municipality

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The main objective of the study was to assess the impact of the activities of Business Development Service (BDS) Providers on the performance of Micro and Small Enterprises (MSEs) operating within Mampong Municipality. Data for the study were basically obtained from four categories namely, Private Financial Institutions, Non Governmental Support Organizations, Governmental Support Organizations and Micro and Small Enterprises. They were selected from four communities namely, Mampong Ashanti, Kofiase, Nsuta and Kwamang, comprising of 3 Private Financial Institution, 4 Governmental Support Organization, 5 Non Governmental Support Organization and 138 Micro and Small Enterprises. The data were obtained using questionnaire and interviews. The findings of the research were that, most of the micro and small enterprises has tremendously improved on their Managerial practices ranging from Basic Record Keeping, Credit Management, and Customer Relation among other Managerial practices. Technical support in the form of transferring production techniques, machinery operation, and product quality development has been some of the technical skills training extended to these entrepreneurs. In the light of these findings, it has been recommended that, needs assessment should persistently be conducted to ascertain the challenges confronting Micro and Small Enterprises, Monitoring and Evaluation of activities of Business Development Service Providers should be intensified and Financial Support granted to Entrepreneurs should be increased to meet their current needs.
A Thesis submitted to the Department of Marketing and Strategic Management, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirement for the degree of Master of Business Administration, 2007