Total Quality Management Implementation in the Ghanaian Construction Industry
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Date
November, 2016
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KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI, GHANA
Total Quality Management Implementation in the Ghanaian Construction Industry
By
Sarah Naa Ashiokai Noi (Bsc Building Technology)
A Thesis submitted to the Department of Building Technology,
College of Art and Built Environment
in partial fulfilment of the requirements for the degree of
Master of Science, 2016.
CERTIFICATION
I hereby declare that this submission is my own work towards the MSc Construction Management and that to the best of my knowledge, it contains no material previously published by another person, nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in the text.
SARAH NAA ASHIOKAI NOI (PG3557015)
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Certified by:
SUPERVISOR - PROF. E. BADU
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Certified by:
HEAD OF DEPARTMENT - DR T ADJEI- KUMI
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ABSTRACT
Clients and other project stakeholders today place much emphasis on attaining quality on their projects, within stipulated time and budget. Total Quality Management (TQM) is counted as an advanced system in the field of quality, making it needful for construction companies to implement this system in order to attain quality on their projects. It is against this background that specific objectives were set to investigate the implementation of TQM by identifying quality management practices that improve stakeholder’s satisfaction, its implementation benefits from stakeholders’ perspectives in the Ghanaian construction industry. Questionnaires employed to fulfil the study objectives were developed based on the information gathered from literature review. In the questionnaire, five point Likert scale was used to gather information on the quality management practices that improve stakeholder satisfaction and its benefits. The data obtained were analyzed using the Relative Importance Index (RII). Analysis of the data revealed that the implementation of Total Quality Management had not taken full effect in Ghana, nonetheless the quality management practices identified that improve stakeholders’ satisfaction comprise employing specialists to carry out key aspects of the project, ensuring the use of quality standards, offering a beneficial and safe working environment, ensuring the construction activities meet the required standards and employing on site testing procedures for materials. However, the implementation will require top management commitment, employee involvement and the organizations ability to adapt the TQM change. The benefits gained from implementing TQM comprise reduction in rework and waste, reduction in construction cycle time, reduction in client’s complaints and savings on cost incurred. The study has made a substantial contribution to the knowledge of TQM in the Ghanaian Construction Industry by throwing more light on the practices that can be adopted towards achieving quality on construction projects.
Description
A Thesis submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfillment of the requirements for the degree of Master of Science.