Assessing the importance of communication in project execution by Metropolitan, Municipal and District Assemblies: a case study at La Dadekotopon Municipal Assembly
Loading...
Date
2021-05-31
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Today’s world of business has been reduced to a global community where businesses
can interact and communicate with others instantaneously mainly because of
technological advancements, innovations and tenacity of human beings. This study was
conducted to investigate and assess the importance of communication in project
execution at La Dadekotopon Municipal Assembly (LaDMA). The main aim of the
study was to assess project communication management in project execution at
LaDMA. This study adopted the case study method as the research design. To
operationalize the study’s objectives, the study used the purposive sampling technique
to collect data from three key and relevant representatives of LaDMA. In relation to the
first objective, it was established that LaDMA uses different types of communication
channels during projects and these are formal site meetings, town hall meetings,
instruction books at site and issuing of letters. It was however found that the LaDMA
does not employ social media tools such as WhatsApp, twitter, Facebook and
Instagram to effectively reach their different constituents. In relation to the second
objective, it was found from all the three interviewees that LaDMA’s project
communication management positively affects the assembly’s project deliveries. In
relation to the third objective, it was found that the main challenges of project
communication management at LaDMA are delays in getting meetings organized,
stakeholders not receiving feedback, delays and inconsistencies during project
execution and it is also expensive to bring stakeholders together in terms of the time
and other resources. It was found that these challenges and bottlenecks negatively
affect project deliveries at LaDMA. Based on the findings of this study, the study
recommended that LaDMA should establish a system of regular communication, to
send and provide up to date and prompt information to project teams and other
stakeholders during project execution. This study also recommends that LaDMA
should resort effective use of information technology such as Social media channels
including Facebook, Whatsapp among others.
Finally LaDMA should employ the use of all other tools in communication during
project execution in other to reach out to stakeholders and ensure that projects are well
executed with right specification and value for money.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirements for the award degree of Master of Science in Project Management.
Keywords
Assessment, Significance, Communication Project Execution, Metropolitan and Municipal, District Assemblies, La Dadekotopon Municipal Assembly