Effects of project quality management on cocoa production: stakeholders’ perspective
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Date
2021-06-14
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Abstract
The aim of this study was to examine stakeholder’s perception on quality management systems
in COCOBOD as a means of improving the level of quality of cocoa produced in Ghana. With
this aim, three (3) objectives were set which were to determine the factors which affects the
production of quality cocoa beans in Ghana, to identify the challenges of existing quality
management practices in COCOBOD and to analyze the critical success factors for effective
quality management in COCOOD. The study employed the quantitative research method as
questionnaires were also used as instruments of data collection. Eighty (85) questionnaires
were retrieved for the analysis after distributing ninety-five (95) questionnaires. The
questionnaires were analysed using the mean score ranking technique. The findings revealed
that, in order to ensure an increase in production of cocoa, the problems which affect cocoa
farming in Ghana must be identified and addressed. These problems are ecological such as
poor rainfall pattern; social issues such as poor working condition and financial issues such
lack of access to loan. Quality management in COCOBOD is affected by poor employee
attitude, inadequate provision of resources and poor organizational culture which was
identified as the most severe challenge followed by inadequate resources and then poor
employee attitude in order of decreasing severity. In other to enhance quality COCOBOD
ensures that there is commitment of top management towards quality management, customer
focus, education and training of employees in relation to quality management and process
control. The study recommended that there should be an improvement in employee
participation when it comes to decisions on quality management in COCOBOD.
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirement for the Degree of Master of Science in Project Management.
Keywords
Effects of project quality management, cocoa production, stakeholders’ perspective