A study of the effects of supervisors’ communication modes on construction project delivery time: a case study of Ningo-Prampram District Assembly

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The aim of this study was to identify the influence of supervisors’ communication modes on construction project delivery time in Ningo-Prampram district assembly. With this aim, two (2) objectives were set which were to identify the supervisors’ communication modes in Ningo-Prampram district assembly and to identify the challenges associated with the supervisors’ communication in Ningo-Prampram district assembly In order to achieve this aim, a comprehensive literature review was conducted on the subject of the study. The findings from the review was used to formulated a structured questionnaire which was distributed to twenty-eight (28) respondents, of which twenty-five (25) were retrieved for the analysis. The data were analyzed using mean score ranking and presented in tables. From the analysis, it was realized that, face-to-face communication was mostly used in Ningo-Prampram district assembly followed by telephone, memos and letters. Also, it was realized that, perception about the communication was most faced communication challenge in the Ningo-Prampram district assembly followed by semantic problem and lack of education and training. Finally, telephone, face-to-face and video conferencing tools had a statistically significant effect on project schedule performance. However, memos and letters, meetings, e-mails and project portal and project documents had a statistically low effect on project schedule performance. With these findings, it was recommended that, supervisors should improve on the extensive use of face-to-face communication mode in the Ningo-Prampram communication mode to facilitate the progress of the project and supervisors should switch to the use of other communication modes like letters and meetings as they have been proven to be effective in terms of time consumption. One limitation of the study was that it was limited to the Ningo-Prampram district assembly.
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfilment of the requirement for the Degree of Master of Science.
Supervisors, Communication, Construction project, Ningo-Prampram