Exploring strategies for effective communication management in construction projects a case study of Ghana Armed Forces
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Date
2021-07-07
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Abstract
The study aimed at exploring strategies to effective communication management in
construction projects. In making the study a success, the following objectives were
identified; the challenges of communication, the causes of communication challenges among
construction professionals and also to explore strategies to effective communication
management in construction projects. The research adopted quantitative strategy. Data was
obtained using questionnaire based on the purposive sampling technique. Construction
professionals were selected from thirty (30) D1K1-D4K4 construction firms. Three (3)
questionnaires were distributed to each of these firms. In all ninety (90) questionnaires were
distributed to these entire firm and sixty-five (65) were received. The study was conducted
using the sixty-five collected data. The data was analyzed and presented using the Statistical
Package for Social Sciences (SPSS) and Microsoft Excel software’s and the data was further
analyzed using the Mean score ranking and the Relative Importance Index. Results from the
first objective came out as follows: Inadequate co-operation and coordination among
project team members, the use of jargons hinders effective team communication, and
ineffective information flow among project teams, grammar. And these were the highest
ranked causes of communication. The study was also able to achieve its second objective by
identifying the causes of communication challenges in the construction industry. The
following factors were ranked high as causes of communication challenges; Workers having
a different perception about the information given, unclear objectives can lead to ineffective
communication and language barriers. In respect of strategies to ensure effective
communication in the construction industry, it was identified that; All team members must
have an idea and also know the main goal of the project, which can lead to effective flow of
communication, team members must have a full concentration when receiving information,
the use of information technologies in the process of communication and both the sender
and receiver must have the same understanding of the information. It was concluded that
management of construction firms must adopt these and other strategies that would ensure
effective communication in order to improve work output.
Description
A thesis submitted to the Department of Building Technology,
College of Art and Built Environment,
in partial fulfillment of the requirement for Degree of
Master of Science.
Keywords
Exploring strategies, Communication, Construction projects, Ghana Armed Forces