Examining the effects of material handling practices on store performance: a case of tertiary institutions in Ghana

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Despite the fact that a large number of studies have investigated the relationship between materials handling practices and store performance, there seems to be a striking paucity of literature within the context of sub-Saharan Africa, most especially studies related to Ghana with focus on the public sector. This study therefore examined the effect of materials planning practices on store performance among tertiary institutions in western region of Ghana. The study reveals that the prime reason for the establishment of store management in the organization is to store the materials in a safe, quality and to provide service to the customers, and the study concludes that there is a significant relationship between materials handling practices and store performance. However, it is difficult to generalize that the materials handling practices of the organization under the study was providing services to the customer efficiently and effectively. Of course, some of reasons for poor materials handling practices in the organizations to provide adequate service are; lack of skilled man power, existence of poor shelves, pallets, and racks, lack of minimizing the cost of warehousing activity, lack of following the customer order, lack of giving priority for the safety of item, low level of giving attention to the accident occurred in store, poor information sharing, and lack of appropriately cleaning the storage areas. Finally, as per the multiple regression analyses, the main variables that could affect store performance include; receiving, storage, put away, order picking and shipping of materials handling practices. Hence, organizations are expected to enhance their materials handling practices so as to gain better store performance in terms of quality, response time, cost/financial, and productivity..
A thesis submitted to the department of supply chain and information systems, Kwame Nkrumah university of science and technology, Kumasi in partial fulfillment of the requirements for the award of the degree of master of science in logistics and supply chain management