An investigation of claim management culture of highways road construction projects in Ghana.
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Date
2019-11
Authors
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Journal ISSN
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Publisher
KNUST
Abstract
The complexity of construction projects makes claims a common issue in construction
projects which Highways road construction projects are no exception. The occurrence
of claims can have a number of negative consequences on the delivery of construction
projects. The current study investigated into the claims management culture of
Highways road construction projects in Ghana. Key construction professionals such as
Quantity surveyors, project managers, and engineers involved in the management of
claim for A1 B1 road construction firms were selected for the study. The data collected
were analyzed into descriptive statistics such as mean, frequencies and percentages.
Inferential statistics such as relative importance Index was also used to analyzed some
of the data. The results revealed different types of claims in Highways road construction
projects, these includes, claims due to variation in the scope of work, claims due to error
in description or quantities, claims due to change in specifications that affect quality of
the work, claims on breech or termination, claims on addition, claims due to design
error and claims due to different site condition. The study revealed that the most
significant underlying causes of these claims are, Inaccurate design information, poor
communications between project participants, Slow client response to decision and
Unrealistic time targets. The constraining factors of claim management of Highways
road construction projects in Ghana was also revealed and these includes, failure of
parties to understand the terms of the contract, claims without supporting contractural
clauses and Improper documentation of claims. In order to address the causes and
challenges associated these with claims, it was suggested that, there should be proper
records keeping. Moreover, parties to construction projects should have good
knowledge of the provisions of the contract.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirements for the award of degree Master of Science in Project Management