Stakeholder management practices in building projects: A case study of the octagon project.
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Date
2019-11
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KNUST
Abstract
The effective stakeholder management process is critical in achieving stakeholder
needs and satisfaction. Construction industries in developing countries have embraced
stakeholder management as a soft project management skill and consequently
developed suitable approaches for improved project delivery though developing
countries. Studies have associated project failures to poor stakeholders’ performance,
the absence of formal stakeholder management process, industry challenges and lack
of proper documentation in developing countries such as Ghana. To overcome these
challenges, this study, through an extensive review of literature identified some
strategies to overcome these challenges and promote effective construction stakeholder
management in the Ghanaian construction setting. The study employed a quantitative
research design by means of preliminary literature review and subsequently a survey
using the structured questionnaire approach. The data collected was analyzed using
descriptive statistics, the Relative Importance Index (RII) method and the One-sample
T-test. The study revealed that, in the Ghanaian construction industry, stakeholder
management is not given any special attention and not much construction professionals
are experienced with this aspect of management. The analysis further revealed
twentyone (21) challenges faced in the Ghanaian construction industry with regards to
stakeholder management Six (6) stakeholder management strategies were identified to
minimize the challenges in effective stakeholder management. The issue of
construction stakeholder management is of paramount importance to the construction
industry. It is therefore necessary that efforts should be made to see to its full realization
and enhance the timely realization of construction project objectives. It is strongly
believed that the findings and recommendations from this study shall help improve
effective stakeholder management in the Ghanaian construction industry.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, in partial fulfilment of the requirements for the award degree of Master of Science in Project Management