Effects of Organizational Culture on Employee Performance: A Case of Kumasi Area of SSNIT

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This study assesses the effect of the organizational culture on employee performance using the staff of the Kumasi Area of Social Security and National Insurance Trust (SSNIT). SSNIT is a statutory a public Trust charged with the administration of Ghana’s National Pension Scheme. As a performance management policy, SSNIT assesses its staff to ensure the continual improvement in the performance of its staff. However, the question of whether the organizational culture improves or worsens employees performance has not yet been researched in SSNIT, as no attention has been given to the effect or impact of organizational culture on employee performance in SSNIT. Thus, there is a major gap in the relevant literature in SSNIT which has to be covered by research and this study attempts to fill this gap. The study used the survey research method. Purposive and convenience sampling techniques were used to select ninety (90) respondents that constituted the sample size for the study from a target population of one hundred and seventy four (174) for reasons of time, cost and finances. The main objective was to ascertain the effect of Organizational Culture on employee performance and to formulate recommendations regarding Organizational Culture and performance issues respectively and also ascertain the effect or impact of organizational culture on employee performance. Self administered questionnaires were used in collecting data for this study. The findings of the studies amongst others were that SSNIT embraces and blends all the four types of organizational culture namely, co-operative, competitive, passive and aggressive cultures in its administrative and operational activities. These concepts have reflected in the performance issues in SSNIT thereby impacting positively on employee performance in SSNIT as deduced from the various reasons assigned by the respondents.
A thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Public Administration,