Effects of Performance Appraisal on the Achievement of Organizational Objectives: a Case Study of Manhyia District Hospital, Kumasi

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The study was designed to assess the effectiveness of the Staff Performance Appraisal System of Ghana Health Service, a case study of Manhyia District Hospital. Specific objectives of the study cover measurement of employees understanding of the objectives of the appraisal system, its process and procedures. Also, the study measures employees perception of the appraisal system, how it has been able to identify employees strengths and weakness and finally finds out whether all set objectives are achieved. The study population was the entire staff of Manhyia District Hospital totaling 221. The researcher used sample size of 52% and obtained data using a eleven-sectioned self completed questionnaire and interviews. Data presentation and discussions were supported with bar and line graphs, pie chart and tables to make the whole work easy to read and understand by all and sundry. The study revealed that the Staff Performance Appraisal exercise was not given the seriousness it deserves. Again, majority of the staff have knowledge of the performance appraisal system in the hospital and agreed that the system establishes key objectives, so the researcher recommended improvement in communication and introduction of training programmes highlighting the relevance of performance appraisal and its structures.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration, 2011