Monitoring Practices of Private Vendors in Revenue Collection at Electricity Company of Ghana: Accra-West Region

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This study assessed the monitoring practices adopted by Electricity Company of Ghana in the sale of power in the Accra West Region. This study was necessitated by the fact that Electricity Company of Ghana has introduced prepaid metering system to replace the old postpaid system and has engaged the services of private vendors in the sales of power to prepaid meter users. The main aim of this study is to determine the monitoring practices used to regulate private vendors and the problems private vendors have in the sale of power. The study employed the descriptive methods by using the qualitative methods of collecting and analyzing data, both primary and secondary sources of data were used for the study with questionnaire being the main instrument for collecting primary data. Simple random sampling method was used to select the sample size for the study. The list of all private vendors in the Accra West Region was certain from the regional office. A sampling frame for all the 97 vendors was developed after which the lottery methods were used to select the respondents randomly. Two third of the total population was used to calculate the sample size of the study, (65). Data collected was presented using table and analyzed using descriptive methods. Major findings of the study include; the main monitoring practices in regulating private vendors are keeping proper records of vending activities, daily collection of proceeds of vendors and submission of monthly financial reports while minor monitoring practices including unannounced inspections and weekly monitoring of vending activities. Major conclusions of the study include; E.C.G. management should place premium on all monitoring activities irrespective of whether it is minor or major in order to ensure efficiency in monitoring private vendors.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration,