An Investigation into the Impact of Work Related Stress and its Effect on Employees’ Performance at SDA Hospital, Kwadaso

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Stress is a universal phenomenon that manifests itself in humans as a result of different factors emanating from several experiences. It is a part of our everyday life; therefore, everyone should manage stress to a certain level. It is an ever-increasing problem in contemporary societies resulting in enormous costs. These make knowledge about stress management and its effect on performance of health workers very importance. It is also the reason why the study is timely and suitable. The study attempted to determine the causes of stress, stress management methods management use in the health sector and to determine the relationship between the effectiveness of those strategies with health workers performance in hospitals. Three research questions and four hypotheses were postulated; all the health workers (210) were selected to participate in the study and the data was collected with questionnaire and interview based on a 7-point-Likert-Scale. The result revealed that, there are so many causes of stress at SDA hospital. Again the way people manage stress is also diverse but physiological and psychological method were found to be mostly used by health workers in managing stress. The study revealed that, to be able to manage to optimum; there should be an integration of the method of managing stress. The study also indicates that, performance reduces because of stress, performance increase at optimum stress and performance does not increase when there is no stress or over stress. Based on these findings, recommendations were presented to management and individuals on how to manage stress to the optimum to increase job performance in health services. This is a very importance concern that needs to be addressed because stress is inevitable in health service delivery. Therefore, how it is managed is very important. As indicated in both the interviews and questionnaires that, stress has both positive and negative effect on job performance depending on how it is managed. Awareness of stress is very important in stress management procedures.  
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Master of Business Administration (HRM Option), 2012