Assessing the impact of workers attitude to productivity in some selected organizations in Ejisu Juaben Municipality

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Workers attitude has been found to be very important in determining organizational productivity. Knowing workers attitudes will enable organizations to know how to motivate workers to work more productively and reduce deviant behaviours. The primary purpose of this study is to assess why employee exhibit different attitude at different times and its impact on productivity. This study was conducted in four selected public and private institutions in Ejisu Juaben Municipality. The objectives for this study were divided into general and specific objectives. The general objective was to assess the level of organizational deviance while the specific objectives were what HR factors contribute to workers’ attitude (deviance) and to assess how workers attitude (deviance) affects productivity at the workplace. Sample random sampling was used as a sampling technique for the study. In all three hundred and fifty nine (359) were number of workers in the four organizations. Out of the number 102 workers were randomly sampled for the study. Data for this study was collected from both primary and secondary source. Primary data was collected from the field survey using closed ended questionnaires administered by the researcher herself while secondary data was collected through desk studies including libraries and internet exploration. Quantitative method was used for the data analysis. Descriptive and inferential statistics were calculated. The findings indicated that there were highly significance relationship between attitude (deviance) and productivity with a statistical significance of 0.002. The result s of the finding suggested that employee attitude (deviance) have an adverse effect on productivity of an organization. It was therefore recommended that for an employee to work hard to increase organizational productivity, both monetary and non monetary forms of motivation should be adopted as a strategy to boost their morals to increase productivity. Monetary motivation includes fair wages/salaries, incentives, rewards, bonuses etc whiles non-monetary motivation include appreciation and recognition, delegation and authority, workers participation extending of health care to family members training and innovation. In conclusion it can be said that workers’ attitude may have both positive and negative effect on productivity.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Master of Business Administration (HRM Option), 2013