Evaluation of construction worker satisfaction with site welfare provisions

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Adequate provision of welfare facilities becomes a critical factor for accepting and/or keeping the jobs. It also determines the level of worker’s motivation, performance and productivity. Thus, the study aimed at evaluating worker satisfaction with the site welfare conditions towards making recommendations to improve the situation. The study was carried out along the tenets of a preliminary literature review and followed by a survey using a structured questionnaire. Out of the 56 questionnaires administered, 50 were completed and returned. The analysis was consequently grounded on this response rate. The data collected were analyzed using Mean Score Ranking and Relative Importance Index (RII). Key findings in this research indicates that, Sanitary facilities (wc toilets, privies, chemical closet), dust bins, drinking water, changing room and lockers, soap, first aid box(es) and worker accommodation, were available and accessible to majority of the respondents. About two-thirds (2/3) of the workers attested to the fact that the condition of these facilities on site is highly satisfactory. Again from the survey, clean drinking water, First-aid facilities were readily available with required and adequate content. Management involvement in safety, clean and hygienic environment etc. greatly influences worker satisfaction on construction site. This influences construction worker performance (either increases or decreases performance) and make them feel content while they work. It is anticipated that the recommendations made in this study would establish a strong ground for the provision of welfare facilities by construction companies to ensure the safe and wellbeing of their workforce.
A thesis submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfilment of the requirements for the degree of Master of Science,