Effects of project quality management on cocoa production: stakeholders’ perspective

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The aim of this study was to examine stakeholder’s perception on quality management systems in COCOBOD as a means of improving the level of quality of cocoa produced in Ghana. With this aim, three (3) objectives were set which were to determine the factors which affects the production of quality cocoa beans in Ghana, to identify the challenges of existing quality management practices in COCOBOD and to analyze the critical success factors for effective quality management in COCOOD. The study employed the quantitative research method as questionnaires were also used as instruments of data collection. Eighty (85) questionnaires were retrieved for the analysis after distributing ninety-five (95) questionnaires. The questionnaires were analysed using the mean score ranking technique. The findings revealed that, in order to ensure an increase in production of cocoa, the problems which affect cocoa farming in Ghana must be identified and addressed. These problems are ecological such as poor rainfall pattern; social issues such as poor working condition and financial issues such lack of access to loan. Quality management in COCOBOD is affected by poor employee attitude, inadequate provision of resources and poor organizational culture which was identified as the most severe challenge followed by inadequate resources and then poor employee attitude in order of decreasing severity. In other to enhance quality COCOBOD ensures that there is commitment of top management towards quality management, customer focus, education and training of employees in relation to quality management and process control. The study recommended that there should be an improvement in employee participation when it comes to decisions on quality management in COCOBOD.
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirement for the Degree of Master of Science in Project Management.
Effects of project quality management, cocoa production, stakeholders’ perspective