College of Art and Built Environment

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Browsing College of Art and Built Environment by Subject "Action Aid Ghana"

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    An assessment of project communication management on social support projects A case study of Action Aid Ghana
    (2021-06-15) Adase-Adjei, Foster;
    Communication is very vital in the quality of the relationship, trust and collaboration among social support project teams and stakeholders. Most literature suggests that, effective communication in project management is key to achieving improved project performance hence the need to use the appropriate communication tool for project success. To appreciate the role of communication in the delivery of social support projects, this project work aims at understanding the communication needs of project teams, their preferred communication channels and possibly determine the causes of communication barriers. The research used census on 96 project professionals and stakeholders working with NGO‘s, as project managers, project accountants, consultants and other stakeholder such as the law enforcement agencies in DOVVSU, CHRAJ etc. The research established that, project professionals who manage social support projects do appreciate the importance of project communication and its importance especially within the NGO sector. It was found from the study that, different channels of communications have been established, notably formal communication between project teams and stakeholders using emails, letters and telephone. Despite all this, there have been many challenges to effective communication on social support projects. Some of these barriers includes; poor listeners, poor leadership, unclear communication objectives, unclear channels of communication, ineffective reporting system and language difficulties. Again, the research established that cultural and political interference and lack of available resources are key factors with a higher tendency of affecting the performance of professionals within the NGO sector if not properly managed. It is upon these facts recommendations are made to a quarterly trainings or workshops on communication management for all staff members of organizations especially project team members.